Shipping & Returns

Shipping & Delivery

Beylerbeyi UK Ltd.  Online Shop sells both rakı and associated merchandise products.

The price includes UK duty and VAT (Sales Tax) but does not always include shipping. Once we know the shipping address, we calculate any relevant taxes for your shipping destination at checkout and give you a final price for delivery to your door.

We can send rakı to UK and the Channel Islands. The delivery cost depends on your selected delivery country and the weight of your order. The delivery cost will be calculated for you during the check-out process if it is not free.

​Within 1 working day of placing your order you will receive a confirmation of your order by email along with your purchase reference number. This number should be retained for future reference.

Deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer.

The courier appointed by Beylerbeyi UK Ltd.  and Mail Marketing is non-negotiable.
 

Return & Exchange Policy

If you wish to return Products which are not faulty, please contact us on: [info@beylerbeyi.co.uk] with details of your order within 14 days of delivery of the Products. Any returned products must be returned to Beylerbeyi UK Ltd. in good condition, with all packaging intact.

Upon receipt, please carefully inspect all Products upon receipt.  The courier must be informed of breakages or shortages at the time of delivery.  Beylerbeyi UK Ltd.  may not (at their sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation.  Photographic evidence is required by the carrier company if an item has been damaged during transit.

A refund or replacement will be provided for any Products which are damaged or faulty upon receipt, provided that notification of damage or fault is received within 3 working days of receipt of the Products.

All refunds and reimbursements will be arranged within 30 days of Beylerbeyi UK Ltd.’s acceptance to do so and after the safe receipt of the returned goods.  Any Product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.

Where a replacement item is not available, due to it being discontinued or the original item being a "One Off," Beylerbeyi UK Ltd. will reimburse customers for the full cost of the item and any shipping costs. No additional compensation will be paid.  

In the event of a return, you as the customer will be sent a shipping label which will require to be printed and attached to the Product. You will have to be available for a set time in order for the courier to collect this item.



 

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